How to Contact Amazon About a Late or Missing Package
If your Amazon package is running late—or worse, says delivered but is nowhere to be found—don’t panic. Here’s how you can take action quickly and get Amazon to step in.
Step-by-Step Guide
✅ Step 1: Go to Your Orders
Head to Your Orders on Amazon and locate the missing item.
✅ Step 2: Select “Problem with Order”
Click on the Problem with Order button next to the item.
✅ Step 3: Choose the Right Issue
Select an option like “Package hasn’t arrived” or “Order says delivered but not received.”
✅ Step 4: Follow Amazon’s Instructions
You’ll be guided to either contact customer service, request a replacement, or start a refund.
✅ Step 5: Speak to a Real Person (Optional)
Want to talk to a human? Scroll to the bottom of the Help page and click Contact Us. From there, select Chat or Request a Call.
🚀 Want to Skip the Chatbots?
Use CallAssist to contact Amazon support directly and avoid the maze of menus and virtual agents.
No more hold times. No more guessing. Just real help.
