How to Dispute a Charge on Your Bank of America Account

Noticed a suspicious or unauthorized transaction on your Bank of America account? Don’t panic—you can dispute a charge and get help from their support team. Here’s your step-by-step guide to quickly resolving billing mistakes and fraudulent charges.

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IDENTIFY THE UNAUTHORIZED CHARGE

Double-check your recent transactions:

• 🏦 Log in to your Bank of America online banking or mobile app
• 🔍 Review your account statement and note unfamiliar charges
• ⏰ Make sure the charge isn’t from a recent recurring payment or delayed purchase

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START A DISPUTE ONLINE OR IN THE APP

The fastest way is through digital channels:

• Select the suspicious transaction
• Tap “Dispute this transaction” or “Report a problem”
• Follow the prompts—describe the issue and upload any supporting documents or screenshots
• Submit your claim—Bank of America usually replies within a few business days

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CALLING BANK OF AMERICA SUPPORT

Prefer personal assistance?

• 📞 Call 1-800-432-1000 (available 24/7)
• Use the menu: Say "dispute a transaction" or press the option for "fraud/claims"
• Have your account details and transaction info ready

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TIPS FOR A SMOOTH DISPUTE PROCESS

• 🗒️ Jot down confirmation numbers and names of reps for your records
• 📄 Save all documents or emails related to your dispute
• 💬 Follow up online or by phone if you don’t receive an update within 5 business days

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ESCALATION OPTIONS

If your claim is denied or delayed:

• Ask for a supervisor or escalation team
• Request an email summary of the findings and next steps
• For large or urgent disputes, visit your local Bank of America branch

You don’t have to handle billing issues on your own—Bank of America’s support team is ready to help you get your money back.

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Download CallAssist

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