How to Fix a Billing Issue or Dispute a Charge with Xfinity (Comcast)

Unexpected bill from Xfinity? Charged for services you never authorized? You're not alone—billing errors and unexpected charges are some of the most common problems for Xfinity (Comcast) customers. Here’s how to dispute a charge, resolve a billing issue, and get quick help from a real live person.

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CHECK YOUR BILL FOR ERRORS

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📑 Log in to your Xfinity account at xfinity.com
🕵️ Review your “Billing” section for unexpected fees, duplicate charges, or incorrect packages
📲 Download your bill PDF or screenshot specific charges

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BEST WAYS TO CONTACT XFINITY FOR BILLING HELP

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☎️ Call 1-800-XFINITY (1-800-934-6489)

• Say “billing” or “dispute a charge” at the prompts
• Press 0 repeatedly to bypass menus and reach a human
  💬 Live Chat: Go to xfinity.com/xfinityassistant and type “billing dispute”
  📧 Twitter support: @XfinitySupport—tweet or DM for fast attention

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ESCALATE YOUR BILLING DISPUTE

• If the first agent can’t resolve the charge, politely ask for a “supervisor”
• For ongoing problems, file a complaint with the FCC (fcc.gov/complaints)

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WHAT TO PREPARE BEFORE CONTACTING SUPPORT

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🔢 Xfinity account number
📅 Date and details of the specific charge
💬 Written description or screenshots of the issue

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TIPS TO SPEED UP RESOLUTION

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✅ Call early mornings for shorter wait times
✅ Always get a confirmation number after your call or chat
✅ Check your online account for credits or bill changes within 3–5 business days

With these steps, you’ll be able to address almost any Xfinity billing mistake and ensure you’re not paying for what you didn’t use.

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Contact Xfinity Support

#XfinitySupport #BillingHelp #Comcast #DisputeCharge #CallAssist