How to Get a Refund or Credit for a Wrong Item from DoorDash

Did DoorDash deliver the wrong food, missing items, or something not as you ordered? It happens more often than you’d think, but getting your money back or a credit is simple when you know the right process. Here’s a step-by-step guide to resolving DoorDash order issues and getting fast support.

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WHAT TO DO FIRST WHEN YOU RECEIVE THE WRONG ORDER

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🍔 Double-check your order receipt and compare it to what was delivered
📸 Take clear photos of the items you received and what’s missing or incorrect
🕒 Act quickly—report issues within 24 hours for the best chance of a refund

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HOW TO REQUEST A REFUND OR CREDIT THROUGH THE APP

• Open the DoorDash app and tap “Orders”
• Select the order with the problem
• Tap “Help” in the top right corner
• Choose the issue (e.g., “Missing items,” “Wrong items delivered,” or “Order never arrived”)
• Follow prompts, upload any photos, and describe the problem
• Submit your report—most refunds/credits arrive within a few days
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NEED TO TALK TO A HUMAN? CONTACT DOORDASH SUPPORT

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☎️ Call 1-855-431-0459 for live help (available 24/7)
💬 Chat: Tap “Help” > “Chat with Support” in your DoorDash app
📧 Email: support@doordash.com

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TIPS FOR GETTING YOUR REFUND FASTER

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🎯 Be polite and specific with details
🔢 Provide your order number, delivery address, and photos
⏰ Respond promptly if support follows up

If you feel like your claim isn’t being taken seriously, politely request escalation or ask for a supervisor. Most DoorDash issues can be solved in under a week when you use these steps.

Contact DoorDash Support

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