How to Get a Replacement or Repair for Your Apple Product

Having issues with your iPhone, MacBook, or other Apple device? Whether you’re facing a hardware failure, cracked screen, or malfunctioning accessory, Apple provides several ways to get a replacement or repair. Here’s a simple guide to help you resolve your problem fast.

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CHECK YOUR WARRANTY STATUS

Before starting, find out if your device is covered:

• 🔎 Visit checkcoverage.apple.com and enter your device’s serial number
• Eligible devices may qualify for free repairs or replacement if under warranty or AppleCare+

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REQUEST REPAIR OR REPLACEMENT ONLINE

The fastest option is to start online:

• 💻 Go to support.apple.com/repair
• Sign in with your Apple ID and select your device
• Choose the issue type (e.g., “Screen Repair,” “Battery Service”)
• Follow prompts to schedule a mail-in repair, in-store appointment, or express replacement (for select products)

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VISIT AN APPLE STORE OR AUTHORIZED PROVIDER

Prefer in-person service?

• 🏬 Use Apple’s website to book a Genius Bar appointment at your nearest Apple Store
• Or, visit an Apple Authorized Service Provider—locations are listed on Apple’s support page
• Bring a photo ID, the device, and proof of purchase if possible

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CONTACT APPLE SUPPORT FOR HELP

Still unsure or need status updates?

• 📞 Call Apple Support at 1-800-MY-APPLE (1-800-692-7753)
• Use the Apple Support app for live chat and callbacks
• Clearly explain your issue—ask for escalation if your repair or replacement is delayed

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TIPS FOR A HASSLE-FREE EXPERIENCE

• Back up your device before sending it in or bringing it to a store
• Note your case or repair number for future reference
• 👉 For accidental damage, expect possible repair fees unless you have AppleCare+ coverage

Apple’s AppleCare and robust support make repair or replacement easy—just follow these steps for the quickest turnaround.

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