How to Replace a Lost Social Security Card with the SSA (Step-by-Step)

Lost your Social Security card and not sure how to get a replacement? Don’t worry—replacing your card with the Social Security Administration (SSA) is easier than you might think. Here’s a simple guide to help you navigate the process and reach a live agent if you need extra help.

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STEP 1: GATHER DOCUMENTS

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Make sure you have:

• Valid U.S. driver’s license or state ID 🪪
• U.S. passport (optional, as backup)
• Birth certificate (sometimes required for name changes)

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STEP 2: REPLACE ONLINE (FASTEST)

• Visit www.ssa.gov/myaccount and create/login to your “my Social Security” account
• Click “Replace Your Social Security Card”
• Confirm your identity and follow prompts
• Available in most states (check site for latest eligibility)

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STEP 3: APPLY IN PERSON OR BY MAIL

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If you’re not eligible online, you can:

• Fill out form SS-5 (download at ssa.gov/forms/ss-5.pdf)
• Bring or mail the form and original documents to your local SSA office (find address at secure.ssa.gov/office_locator)
• Originals will be returned—never send photocopies

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STEP 4: CONTACT SSA FOR HELP

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☎️ Call 1-800-772-1213 (Mon–Fri, 8AM–7PM local time)

• Press 3 for card replacement
• Press 0 to speak to an agent after the menu prompts
• Have your info handy: SSN, date of birth, mailing address

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TIPS FOR A SMOOTH EXPERIENCE

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✅ Apply online for fastest results
✅ Don’t pay third-party “service” websites—replacements are free
✅ Ask specifically for a “replacement Social Security card” if calling
✅ Watch for your card in the mail (10–14 business days)

If the line is busy, try calling early morning or mid-week for shorter wait times.

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Contact SSA Support

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