How to Replace a Lost UPS Package (Without Waiting Forever)

Lost a package with UPS? You’re not alone—and you don’t have to stay stuck in tracking limbo. Whether it’s a missing gift, an order that never arrived, or just the frustration of seeing “In Transit” for days, here’s how to file a lost package claim with UPS and get results—fast.

Step 1: Confirm It’s Missing

Before panicking, double-check:

The tracking page hasn’t updated in 3+ business days.
Neighbors or front desk don’t have the package.
It wasn’t signed for by someone else.

If everything checks out and it’s still missing—time to take action.

Step 2: Start a Missing Package Claim

UPS allows senders (and sometimes recipients) to file a claim:

Visit https://www.ups.com/claim
Log in or continue as guest.
Enter the tracking number and follow the prompts.

Pro tip: If the item was shipped by a company (like Amazon or an online store), contact the seller first—they usually handle claims on your behalf.

Step 3: Keep Your Details Ready

UPS will ask for:

Tracking number
Description of the package contents
Date of shipment
Value of the item

Be accurate—it helps speed up the process.

Step 4: Track the Claim Status

You’ll get email updates, or you can check Claim History with your tracking ID.

If it’s been more than a week with no update, call UPS directly to follow up. And that’s where things get tricky—navigating their support menu can be a pain.

Step 5: Use CallAssist to Talk to a Real Human Instantly

No more “press 1, then 2, then 4.” CallAssist connects you straight to UPS support, skipping the robot maze.

📞 Download CallAssist and type “UPS lost package” to get help immediately—without the frustration.

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