How to Report a Lost or Stolen Card at Capital One

Losing your Capital One credit or debit card can be stressful, but acting quickly can help protect your account and minimize any losses. Here’s exactly what you need to do to report a lost or stolen card and get a replacement fast.

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IMMEDIATE STEPS TO TAKE

Don’t wait—secure your account right away:

• 📱 Log in to your Capital One app or online account
• Go to "Account Services" and select “Report a Lost or Stolen Card”
• Follow the steps to lock your card immediately—this stops new charges
• Order a replacement card during the same process

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CALL CAPITAL ONE CUSTOMER SERVICE

Want to speak to a real person or can’t access your account online?

• 📞 Call 1-800-227-4825 (Capital One credit cards)
• 📞 For debit cards, call 1-800-655-2265
• Use the voice menu: say “lost card” or press the option for lost/stolen cards
• You’ll be connected to a live agent for direct help

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WHAT TO EXPECT AFTER REPORTING

• 🆕 Your old card will be deactivated and a new one will be issued
• 📦 Replacement cards usually arrive within 4–6 business days
• ⏳ Update recurring subscriptions with your new card number when it arrives
• 💬 You can track your replacement’s status in the app or online

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EXTRA TIPS FOR PEACE OF MIND

• Review recent transactions and report unauthorized charges
• Set transaction alerts for future security
• If you find your card after reporting it lost, it cannot be reactivated—wait for your new card

If you act quickly and follow these steps, Capital One’s customer service team will help you secure your account and send a new card without hassle.

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Download CallAssist

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