How to Report a Missing Package from UPS and Get Help Fast

Did your UPS package say “delivered” but never arrived, or is it stuck in transit with no updates? You’re not alone—missing or delayed packages are a common issue. Here’s how to quickly report a lost UPS package, contact a real support agent, and increase your chances of a fast resolution.

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HOW TO TRACK AND VERIFY YOUR PACKAGE

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📦 Check your tracking link at ups.com/track
🔄 Refresh tracking for updates every few hours
📩 Double-check with neighbors and building staff (packages can be scanned “delivered” but left in a mailroom or alternative spot)

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STEPS TO REPORT A MISSING UPS PACKAGE

• Log in or create a free account at ups.com
• Go to “Support” > “File a Claim”
• Select “Package did not arrive” and provide tracking number, description, and proof of value (receipt, order email)
• You’ll receive a claim status link by email

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CONTACTING UPS CUSTOMER SUPPORT

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☎️ Call UPS at 1-800-742-5877 (1-800-PICK-UPS)

• Say “Track a package,” then “Report a problem”
• To reach an agent, press “0” as soon as you hear options
  💬 Use Live Chat at ups.com/ca/en/support/contact-support.page for direct messaging
  📄 Prepare your tracking number, address, and any receipts/photos

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WHAT TO EXPECT AFTER FILING

• UPS will often launch a search and respond within 1–8 days
• You may be asked for additional documentation—reply quickly
• If UPS doesn’t resolve it, file a claim with the retailer (most retailers will help or refund after 8 business days)

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TIPS TO SPEED UP RESOLUTION

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⏰ File your claim within 60 days of your expected delivery
🔔 Make daily checks in your UPS account for claim updates
🗣️ Be specific and persistent—if unresolved, ask for escalation to a supervisor

Following these steps makes your claim process smoother and gives you the best odds for a quick refund or replacement.

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Contact UPS Support

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